Refunds & Exchange Policy

1. General Policy

• Prices, costs, and discounts may vary between the online store and physical retail stores.
• Refund and exchange requests must be made within 3 days, with a maximum limit of 1 week from the date of delivery.
• Cash on Delivery (COD) orders will incur an extra charge.
• Advance Payments may be eligible for discounts, if applicable.
• Free Delivery is available for orders above ₹3,000 within Delhi NCR.

2. Delivery Charges

For Gurugram Area:

• Orders below ₹999: Delivery charge of ₹100.
• Orders ₹1999 and above: Delivery charge of ₹50.
• Minimum order value eligible for delivery in Gurugram: ₹3000.
• Orders of ₹2000 and above: Free delivery.
• Delivery time: 3-7 working days.

3. Return & Exchange Guidelines

• No monetary refunds, only exchange is allowed.
• Customers must share images of the product to request a return or exchange.
• Online jewellery cannot be exchanged in-store (specifically for Junk Jewels).
• Products eligible for return/exchange will be clearly mentioned in the product description.
• Items marked as “Non-Refundable” or “No Exchange” in the product description will not be eligible for return or exchange.
• No return or exchange for orders outside Delhi, except for Gurugram.
• Serious issues such as stone damage will be considered for exchange or refund upon verification.

4. Exceptions & Special Cases

• Junk Jewels (brass items below ₹1800, including discounted items) are non-refundable and non-exchangeable.
• Exchange Value Calculation: If an item originally priced at ₹3000 is sold at a 50% discount (final price ₹1500), it will not be eligible for return or exchange.
• Refunds for serious product damage (such as stone damage) will be considered on a case-by-case basis.

5. Cancellation Policy

• Orders once placed cannot be cancelled after dispatch.
• Cancellation requests made before dispatch may be considered at the sole discretion of Lyore Jewellery BY K&N.

By purchasing from Lyore Jewellery BY K&N, you agree to abide by the above policies. If you have any queries, feel free to contact our support team.